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Operating an online store on the SHOPIFY platform provides you with two methods for processing full or partial refunds to your customers:
1. Start by accessing the administrative environment of your SHOPIFY store to initiate a standard refund. Then, connect to OPAY self service, select the relevant order, click on "View Refund," and confirm the pre-processed refund in the pop-up window. Please note that the funds will be returned to the customer only after completing all these steps.
When you opt for this refund method, SHOPIFY will reimburse you with 100% of the commission fee associated with the customer's payment. However, it's important to be aware that if a refund initiated within the SHOPIFY environment is not confirmed in OPAY self service for more than 30 calendar days, the refund will be automatically canceled. You can monitor real-time information regarding the refund status in both the SHOPIFY administrative environment and OPAY self service.
2. Alternatively, you can sign in to the OPAY self service platform, select the relevant order, and click on "View Refund." In the resulting pop-up window, input the desired refund amount and confirm the refund.
It's worth noting that when you choose this refund method, SHOPIFY will not reimburse you with 100% of the commission fee applied to the customer's payment. Real-time information about the refund can only be accessed through OPAY self service.